The Safe at the Office, Productive Anywhere series highlights new AI-driven experiences that enhance the remote experience & provide a safe return to the office
Download Cisco Webex App 41.1.2 for iPhone free online at AppPure. Get Cisco Webex for iOS latest version. Cisco Webex is an app for continuous teamwork. Microsoft Teams, the hub for team collaboration in Microsoft 365, integrates the people, content, and tools your team needs to be more engaged and effective.
Calling at the Core – with Webex
I recently stepped into the leadership role for Cisco's calling business, and I am amazed to see how many phone calls we power each day along with the millions of people that we connect in the most inclusive way possible – making a phone call!
Calling is at the core of how many businesses operate every single day. From the customer to business calls, all the way to the doctor, to patient, and nurse calls. We power everything from retail, to healthcare, manufacturing, and everyone in between who need to be able to reach each other consistently regardless of environment with dependable calling.
Calling in Webex touches so many lives, workflows, and businesses that are now being reimagined as the world has changed its view on remote work and what is possible when working from home, or anywhere actually.
In this new environment, we continue to help organizations of all sizes navigate their calling and communication needs to support their remote workforce. Everyone from large enterprises to small family-owned businesses who have struggled with how best to adapt. It is clear from the data that a work-from-home policy and a cobbled together set of tools does not equal a strategy for success. In fact, remote work without the right tools is simply ineffective:
'54% of HR leaders indicated that poor technology and/or infrastructure for remote working is the biggest barrier to effective remote working' – Gartner 2020
What is Calling in Webex?
Calling in Webex is the most essential way for people to connect one on one. When you make a call, it's important not only for you to reach the person you are calling, but that you have all the tools and capabilities available at your fingertips to communicate effectively once you do. At Cisco, we understand that our customers need to work in new ways and need simplicity. So, our team has been busy unifying the complete communications and collaboration experience into the Webex app. We have brought together in one experience — calling, meetings, and team collaboration essentials for today's remote, hybrid and onsite work experience. This minimizes the back and forth between different tools and drives overall productivity in one seamless experience.
Within the Webex app, our customers can start with free calling, and step up into our powerful business calling. We have the most advanced cloud application that connects to all calling architectures:
- On premise PBX
- Partner hosted Cloud Calling
- Cisco native Cloud Calling
In my opinion, Calling in Webex is our best kept secret. To get started, simply sign up on Webex.com, download the Webex Teams app, add your internal or external contacts and start talking and collaborating with your contacts. It only gets better from here when you attach business calling to your app. Most don't realize this, so let me say this again, our one app attaches to on prem calling, cloud calling and even partner hosted calling!
With so many people working from home – we took many of the Calling features that used to be only found on the work phone in the office and have made them available from our Webex app for more mobile usage. No matter where you are, you'll get a consistent calling experience in the office or working remotely.
New Calling Features in the Webex app
Multiline support in the Webex app
Looking for an easier way to manage multiple phone lines? Now, you can use the Webex app to manage work group environments such as executive-admin, support group, or contact center. Webex supports up to eight phone lines and enables advanced calling features on each line, such as call forward, transfer, hunt group, shared lines, and voicemail. You can also assign different ringtones to each line, making it easier for you to know when calls are coming into certain lines. Finally, your administrator can turn on presence for shared lines so that line status is displayed. The soft client in Webex has reached the next level – it can replace your desk phone for advanced business calling.
Leverage your Mobile Cellular Network from the Webex app
With Dial-via-Office (DvO), you can define different call handling rules in the Webex app, based on your situation. You now have the option to make business calls using the voice network from your mobile carrier. This ensures your calls are uninterrupted, even if data is unavailable. No matter what option you choose, your work number is always used as the caller ID so people can easily identify you. Another great feature to ensure businesses always have business continuity no matter where they work from, while leveraging existing partner ecosystems like mobile cellular networks.
Call Pickup – Teamwork!
Just like when you were in the office, if you're in a customer support role and your co-worker can't answer an incoming call to their phone, you can help your team out by taking the phone call for them. With our in-app call pickup, you will get a notification in the Webex app if you are both in the same pickup group. You can answer their call from the notification you get in the app. You get to choose who you help from your app by joining other pickup groups. Teamwork at its best with the flexibility of remote work.
Remote control for faster results
With remote work, most IT organizations have gone from supporting a couple of offices to as many offices as there are people in their organization (aka every employee's home). We have had to reimagine how to do support at scale into everyone's homes.
A common problem that users experience from home is needing help diagnosing a problem from their computer. Now, end users can share their screens with a support desk agent during a call from the Webex app, with the ability to step up and grant them remote access to control their computer. This can help everyone save time trying to troubleshoot an issue.
Do more with Webex Calling integrations
We continue to add new enterprise capabilities through our technology partnership programs.
Go Integrator for Cisco Webex Calling was just introduced — so now you can now connect Webex Calling to your preferred CRM platform. This enables quick and easy call management, screen pops, and customer lookups from hundreds of leading CRM vendors including SalesForce, Microsoft Dynamics, SugarCRM, Zoho and many more.
Another one of our partners, PeterConnects, recently introduced a powerful new receptionist experience that works with Webex Calling. As a web-based application, PeterConnects Receptionist allows a front office receptionist to manage incoming calls for the whole team from virtually anywhere. Handling inbound calls for the whole company has never been easier. This can be easily deployed for businesses of all sizes.
Be Prepared for this New Era of Work
As you can see, we continue to innovate with our calling and Webex solutions so you can focus on being productive from anywhere and staying safe while doing it. We are making Calling easier for the remote worker, the IT manager, and everyone who needs to get their job done faster, and more efficiently. We do this while leveraging the existing trusted networks, and infrastructure we had in place when we were in the office.
For the full set of updates please see What's new in Webex and Learn more about how your team can thrive in the hybrid workplace.
We'd love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Collaboration on social!
Calling at the Core – with Webex
I recently stepped into the leadership role for Cisco's calling business, and I am amazed to see how many phone calls we power each day along with the millions of people that we connect in the most inclusive way possible – making a phone call!
Calling is at the core of how many businesses operate every single day. From the customer to business calls, all the way to the doctor, to patient, and nurse calls. We power everything from retail, to healthcare, manufacturing, and everyone in between who need to be able to reach each other consistently regardless of environment with dependable calling.
Calling in Webex touches so many lives, workflows, and businesses that are now being reimagined as the world has changed its view on remote work and what is possible when working from home, or anywhere actually.
In this new environment, we continue to help organizations of all sizes navigate their calling and communication needs to support their remote workforce. Everyone from large enterprises to small family-owned businesses who have struggled with how best to adapt. It is clear from the data that a work-from-home policy and a cobbled together set of tools does not equal a strategy for success. In fact, remote work without the right tools is simply ineffective:
'54% of HR leaders indicated that poor technology and/or infrastructure for remote working is the biggest barrier to effective remote working' – Gartner 2020
What is Calling in Webex?
Calling in Webex is the most essential way for people to connect one on one. When you make a call, it's important not only for you to reach the person you are calling, but that you have all the tools and capabilities available at your fingertips to communicate effectively once you do. At Cisco, we understand that our customers need to work in new ways and need simplicity. So, our team has been busy unifying the complete communications and collaboration experience into the Webex app. We have brought together in one experience — calling, meetings, and team collaboration essentials for today's remote, hybrid and onsite work experience. This minimizes the back and forth between different tools and drives overall productivity in one seamless experience.
Within the Webex app, our customers can start with free calling, and step up into our powerful business calling. We have the most advanced cloud application that connects to all calling architectures:
- On premise PBX
- Partner hosted Cloud Calling
- Cisco native Cloud Calling
In my opinion, Calling in Webex is our best kept secret. To get started, simply sign up on Webex.com, download the Webex Teams app, add your internal or external contacts and start talking and collaborating with your contacts. It only gets better from here when you attach business calling to your app. Most don't realize this, so let me say this again, our one app attaches to on prem calling, cloud calling and even partner hosted calling!
With so many people working from home – we took many of the Calling features that used to be only found on the work phone in the office and have made them available from our Webex app for more mobile usage. No matter where you are, you'll get a consistent calling experience in the office or working remotely.
New Calling Features in the Webex app
Multiline support in the Webex app
Looking for an easier way to manage multiple phone lines? Now, you can use the Webex app to manage work group environments such as executive-admin, support group, or contact center. Webex supports up to eight phone lines and enables advanced calling features on each line, such as call forward, transfer, hunt group, shared lines, and voicemail. You can also assign different ringtones to each line, making it easier for you to know when calls are coming into certain lines. Finally, your administrator can turn on presence for shared lines so that line status is displayed. The soft client in Webex has reached the next level – it can replace your desk phone for advanced business calling.
Leverage your Mobile Cellular Network from the Webex app
With Dial-via-Office (DvO), you can define different call handling rules in the Webex app, based on your situation. You now have the option to make business calls using the voice network from your mobile carrier. This ensures your calls are uninterrupted, even if data is unavailable. No matter what option you choose, your work number is always used as the caller ID so people can easily identify you. Another great feature to ensure businesses always have business continuity no matter where they work from, while leveraging existing partner ecosystems like mobile cellular networks.
Call Pickup – Teamwork!
Just like when you were in the office, if you're in a customer support role and your co-worker can't answer an incoming call to their phone, you can help your team out by taking the phone call for them. With our in-app call pickup, you will get a notification in the Webex app if you are both in the same pickup group. You can answer their call from the notification you get in the app. You get to choose who you help from your app by joining other pickup groups. Teamwork at its best with the flexibility of remote work.
Remote control for faster results
With remote work, most IT organizations have gone from supporting a couple of offices to as many offices as there are people in their organization (aka every employee's home). We have had to reimagine how to do support at scale into everyone's homes.
A common problem that users experience from home is needing help diagnosing a problem from their computer. Now, end users can share their screens with a support desk agent during a call from the Webex app, with the ability to step up and grant them remote access to control their computer. This can help everyone save time trying to troubleshoot an issue.
Do more with Webex Calling integrations
We continue to add new enterprise capabilities through our technology partnership programs.
Go Integrator for Cisco Webex Calling was just introduced — so now you can now connect Webex Calling to your preferred CRM platform. This enables quick and easy call management, screen pops, and customer lookups from hundreds of leading CRM vendors including SalesForce, Microsoft Dynamics, SugarCRM, Zoho and many more.
Another one of our partners, PeterConnects, recently introduced a powerful new receptionist experience that works with Webex Calling. As a web-based application, PeterConnects Receptionist allows a front office receptionist to manage incoming calls for the whole team from virtually anywhere. Handling inbound calls for the whole company has never been easier. This can be easily deployed for businesses of all sizes.
Be Prepared for this New Era of Work
As you can see, we continue to innovate with our calling and Webex solutions so you can focus on being productive from anywhere and staying safe while doing it. We are making Calling easier for the remote worker, the IT manager, and everyone who needs to get their job done faster, and more efficiently. We do this while leveraging the existing trusted networks, and infrastructure we had in place when we were in the office.
For the full set of updates please see What's new in Webex and Learn more about how your team can thrive in the hybrid workplace.
We'd love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Collaboration on social!
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The Best Practices for Moving to Cloud Collaboration at Your Own Pace [Nemertes Whitepaper]
The Secret to Team Collaboration is Individuality
How do you use Webex Teams? The beauty of collaboration software is that it not only connects people, but allows us to work together effectively regardless of where we are in the world. What I love most about Webex Teams is getting to collaborate with my colleagues while still maintaining the ability to express my individuality. So, here are a few tips and tricks that show exactly how I do that.
Let's Get Started
First up, how I set up Webex Teams for myself:
When I turn on my computer, I have configured Webex Teams to automatically start up – this saves me time and means I can easily see how many notifications I have. One of my favourite things about Webex Teams is that I get to decide which notifications I receive.
By going to my settings tab on windows or my preferences on Mac I can decide exactly how I want to be notified.
Spaces
For spaces, I prefer notifications for @mentions only, while for scheduled meetings, I like to be notified 5 minutes beforehand. For direct calls I always have my notifications on and the fact that I can choose my own ringtones for calls and messages is something I find really useful.
Personal Status
Another great feature in Webex Teams is being able to set my personal status and view my colleagues statuses. Time is precious and we all want to get the most out of our working day so, whether I am available, in a meeting, on a call, presenting or would prefer not to be disturbed my colleagues can see this and know when is best to contact me.See People's Status in Cisco Webex Teams
Let's Get Organized
Back to the settings tab this time!
Being able to choose which theme I want my app to use really gives me control over my experience using Webex Teams, it allows me decide how I want the application to look which helps me work better.
Space List
When it comes to my space list, I like to have control over this too – very quickly my spaces can seem to get lost in a sea of incoming messages so it's really useful to be able to star my favourite spaces and then see them appear at the top of my space list. This is done with a simple configuration step in my appearance settings tab. Now I know the spaces I find most important will always live at the top of my space list and I can prioritise reading and responding to these spaces first.
Calendar Synched with Webex Teams
How To Sign Into Webex Teams
Another great way to keep organised within the app is to ensure that I have my calendar synced with Webex Teams. If the app is active it connects to my calendar to show my contacts status in the app and gives me a clear view of what meetings I have to attend that day. When I want to schedule a meeting I simply navigate to the relevant space, from there the activity menu allows me to easily create a meeting invite for everyone in that space. By creating my meetings this way I also have a place to store files, whiteboards and any other useful information discussed or created in that meeting. Moreover is becomes a place where the conversation can continue, even after the meeting has ended.
Edit Mistakes and Increase Productivity
Have you ever been in that situation where you've typed your message and pressed enter only to spot a few niggly typos, thankfully you don't have to stress over this anymore as the app now includes complete message editing capabilities. If I want to follow up on a specific message in a space I'll start a thread to keep the related content in one place, or I'll use the quote feature so my colleagues can clearly see exactly what message I am referring to.
When I need to follow up on a message I'll flag it, I can then revisit this message any time from my flags filter, this way I don't lose track of important messages – this boosts my productivity and ensures I don't lose track of any important information. When I see something interesting posted in a space I make a point of forwarding it on to my colleagues that would also be interested.
So why not give it a go? Let us know in the comments below what tricks you use to make Webex Teams work for you.
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